Effective Date: 24/02/2024
Last Updated: 24/02/2024
1. Introduction
Welcome to Uconnect Technologies Pvt. Ltd. (“Uconnect,” “we,” “us,” or “our”). Uconnect is committed to protecting your privacy and ensuring the security of your personal data while providing a seamless platform for users to connect with experts, mentors, and celebrities via 1:1 video consultations.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (www.uconnect.co.in) and mobile application (the “App”).
By using Uconnect, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please refrain from using our services.
2. Information We Collect
2.1 Information You Provide to Us
When you use Uconnect, we collect the following information:
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- Account Registration: Name, email address, phone number, password, profile picture, and biography.
- Expert Profile Details (For Experts & Celebrities): Qualifications, expertise, pricing per session, social media links, and availability.
- Payment Information: For transactions, we may collect billing details such as bank account details or payment gateway information (securely processed by third-party payment providers).
- Customer Support: Any information you provide when you contact us for support or inquiries.
2.2 Information Collected Automatically
When you use Uconnect, we automatically collect:
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- Device Information: Device model, OS version, unique device identifiers.
- Usage Data: App interactions, browsing history, features used, duration of video calls.
- Location Data (If Enabled): To provide location-based recommendations.
2.3 Information from Third Parties
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- If you register using Google, Apple, or Facebook, we collect your name, email, and profile photo as per their privacy policies.
- Payment information is handled by third-party payment processors and is not stored by Uconnect.
3. How We Use Your Information
Uconnect collects and processes your information for the following purposes:
✅ To Provide Services: Facilitate expert bookings, video consultations, and payments.
✅ To Personalize User Experience: Match users with relevant experts based on preferences.
✅ To Improve Platform Performance: Monitor user interactions and optimize the app.
✅ To Process Payments & Transactions: Ensure seamless and secure payments.
✅ To Ensure Security & Fraud Prevention: Detect, investigate, and prevent fraudulent activities.
✅ To Communicate with You: Send account updates, confirmations, and promotional offers (with opt-out options).
4. How We Share Your Information
We DO NOT sell or rent your personal data. However, we may share information in the following cases:
🔹 With Experts & Mentors: Limited details (name, expertise request, and booking time) are shared for consultations.
🔹 With Payment Processors: To facilitate transactions securely.
🔹 With Legal Authorities: If required to comply with laws, court orders, or legal processes.
🔹 With Third-Party Services: For analytics, marketing, or customer support (bound by confidentiality agreements).
5. Data Security Measures
We implement industry-standard security protocols to protect your data:
🔒 Encryption: All sensitive data is encrypted using SSL/TLS.
🔒 Secure Payments: Payment transactions are handled via trusted third-party gateways (Razorpay, Stripe, etc.).
🔒 Access Control: Limited access to user data with role-based permissions.
However, while we strive for security, no platform can be 100% secure, and we advise users to protect their login credentials.
6. Data Retention & Deletion Policy
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- We retain personal data only as long as necessary for operational and legal purposes.
- Users can request account deletion via [support@uconnect.co.in], and data will be erased within 30 days, except where retention is required by law.
7. Your Rights & Choices
Under applicable data protection laws, users have the right to:
✅ Access & Review Personal Data – Request a copy of stored data.
✅ Correct Inaccurate Information – Update or modify profile details.
✅ Delete Account & Data – Request permanent deletion of data.
✅ Opt-out of Marketing Communications – Unsubscribe from promotional emails.
To exercise these rights, contact [support@uconnect.co.in].
8. Children’s Privacy
Uconnect is not intended for users under the age of 18. If a minor uses the app, parental consent is required. If we discover a child’s data has been collected without consent, we will delete it immediately.
9. Third-Party Links & Services
Uconnect may contain links to third-party websites or integrations (such as social media logins and payment processors). We are not responsible for their privacy policies, and users should review their respective terms.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be notified via email or in-app notifications. Continued use of Uconnect after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
📍 Thara Ventures Pvt. Ltd.
📧 Email: support@uconnect.co.in
🌐 Website: www.uconnect.co.in
By using Uconnect, you consent to the collection, processing, and use of your information as outlined in this Privacy Policy.